BT is one of the ISPs that do not have the option to put their hubs in Bridge mode. With that said, setting up eero with them requires us to either Double NAT (Double NAT required for BT Phone customers) the eero network, or to put it into Bridge mode.
Firstly, in order to Double NAT your eero network simply connect it to the ethernet port of the BT Hub and follow the in-app instructions. Once completed, we have to disable the Wi-Fi of the BT Hub.
Here's how to turn wireless on and off on the BT Smart Hub:
- Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. This will open the Hub Manager.
- Click Advanced Settings
- Click Wireless
- Enter the admin password. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration
- Set the "Wireless" switch to "ON" or "OFF". This will turn wi-fi on/off for both wireless bands
- Remember once you make any changes you will need to save them. Click Save.
Note: The steps above refer to most BT Hubs, but if you find yourself stuck while turning off the wireless signal, our advice is to reach out to the BT support team.
There are different setups with BT - FTTP and FTTC. With FTTP you can also use PPPoE (only for eero 6, eero Pro 6, eero Pro 6E and eero 6+ models) and connect the eero directly to the BT ONT. In order to do that you need to know your PPPoE username and password. You can get those directly from BT. If you encounter any problems with this type of setup, you can always contact eero support.
After we have disabled the Wi-Fi, you can either keep your configuration as it is (Double NAT), or proceed with putting your eero network in Bridge mode if you find that as needed.