This article is intended to help you set up your new eero PoE Gateway!
Installation Instructions
The eero PoE Gateway can be installed in any cool, dry area. Use the included power adapter to power your PoE Gateway. If you would like to install your Gateway on a rack, we recommend using the Amazon eero 1U Rack Shelf for eero PoE Gateway which has been specially designed for easy installation.
What’s in the box:
- (1) eero PoE Gateway
- (1) 140W USB-C power adapter
What you’ll need:
- eero iOS app or Android app
- Minimum iOS version 15.0 and minimum Android OS version 9.0
- eero PoE Gateway
- For wireless capabilities, we suggest adding an eero PoE 6 or eero PoE 7 to the network.
- For wireless capabilities Outdoor, we suggest adding an eero Outdoor 7.
- Mobile device with a data connection (If you don't have access to a data connection, see our workaround instructions.)
- Internet service provided into your home
- Cable or DSL modem (if required)
Recommended network topology
Port Capabilities:
The eero PoE Gateway has 8 PoE-capable 2.5GbE ports and two 10 GbE ports. If you plan to implement the recommended topology shown above, we suggest using either of the 10 GbE ports for the WAN connection to your modem.
The eero PoE Gateway is capable of powering up to 8 PoE devices, no additional PoE switch or injector necessary. This equates to up to 8 eero PoE 6 or up to 6 eero PoE 7 access points.
What happens when you connect multiple PoE devices?
Your PoE Gateway can power multiple PoE devices. Under normal use, all connected devices work without any issues.
Understanding power usage
Each PoE device uses different amounts of power based on what it's doing at any moment. During typical use, the total power stays well within your gateway's capacity. However, if multiple devices experience high traffic at the same time, there's a small chance the system could temporarily approach its power limit.
How your gateway protects your network
If the total power demand gets too high, your PoE Gateway automatically manages the situation by temporarily shutting down one port at a time. Devices connected to this port will no longer receive power. This keeps your network stable and prevents any damage to your devices or gateway.
The likelihood of this happening depends on several factors:
- How many devices you're using simultaneously
- The amount of data being transferred
- The number of clients connected to each device
For most users with typical usage patterns, you won't experience any interruptions.
Note: The eero PoE Gateway only supports wired clients and does not have wireless capability. We suggest adding an eero PoE 6, eero PoE 7, or eero Outdoor 7 to enable wifi for your network.
Below is a list of the LED Status lights and what each color represents. The System LED is directly under the eero logo, and each port has their own separate LED indicators.
System Startup LED Status:
| State | LED Behavior |
| No power or Disabled | ⬤ No Light |
| Online | ⬤ Solid White |
| Connecting | ⬤ Blinking White |
| Ready for Setup | ⬤ Solid Blue |
| Bluetooth Pairing | ⬤ Blinking Blue |
| Identifying Zigbee Devices | ⬤ Blinking Aqua |
| Device Identified | ⬤ Solid Green |
| Performing Software Update | ⬤ Blinking Green |
| Power Supply Problem | ⬤ Yellow/Orange Light |
| Offline | ⬤ Solid Red |
| Resetting | ⬤ Blinking Red |
Port LED Status:
Please refer to the following chart for the port LED status indicators.
2.5 GbE Ports LEDs:
| State | LED Behavior |
| Nothing plugged in | ⬤ No Light |
| PoE Power Budget Exceeded | ⬤ Flashing Blue |
| 10/100 Mbps Speed | ⬤ Solid Yellow |
| 1000 Mbps Speed | ⬤ Solid Green |
| 2500 Mbps Speed | ⬤ Solid Cyan |
| Reserved | ⬤ Solid Red |
| Port configured to disable data, power, or both | ⬤ Solid Blue |
10 GbE Ports LEDs:
| State | LED Behavior |
| Nothing plugged in | ⬤ No Light |
| PoE Power Budget Exceeded | ⬤ Flashing Blue |
| 10/100 Mbps Speed | ⬤ Solid Yellow |
| 1000 Mbps Speed | ⬤ Solid Green |
| 2500 Mbps Speed | ⬤ Solid Cyan |
| 5000 Mbps Speed | ⬤ Solid White |
| 10000 Mbps Speed | ⬤ Solid Fuschia |
| Reserved | ⬤ Solid Red |
| Port configured to disable data, power, or both | ⬤ Solid Blue |
Time to start the frustration free setup
The eero PoE Gateway has the same setup procedure in the eero application as the rest of our eeros to help ensure a frustration free set up.