Linking your eero network to your Amazon account enables features like eero Built-in, Amazon Frustration-Free Setup, and Zigbee Smart Home Hub. You can link accounts by connecting your eero and Amazon accounts, or by using Amazon Login to sign in to the eero App.
Note: If you purchased an eero subscription through Amazon.com (or an Amazon country site), you must link your accounts to activate and use the subscription.
How do I unlink my Amazon account?
You can unlink your account anytime in the eero App under Settings. If you purchased your eero subscription through Amazon.com (or an Amazon country site) and unlink your Amazon account from your eero network, you will lose access to the eero subscription.
- Open the eero App, and tap Settings in the bottom-right corner
- Tap Advanced networking
- Under Integrations, tap Amazon Connected Home
- Tap the Unlink Amazon button
- Tap Unlink Amazon again to confirm
Note: To stop using Amazon Login, you'll need to delete your eero account and create a new one.
What is shared between eero and Amazon to support features that require account linking?
eero and Amazon may use information from your accounts to support features that require account linking, and as otherwise described in eero’s Privacy Notice and Amazon’s Privacy Notice.
Here is an example of what may be shared between eero and Amazon to support features that require account linking:
- The name and email address associated with your Amazon account, for uses consistent with eero and Amazon’s privacy notices
- Wifi network name(s), wifi password(s), Thread network identifiers, Thread network password(s) and key(s) for fast device onboarding
- Currently connected device information, such as device nicknames and signal strength, to enable eero Built-in and sync Amazon device nicknames
- Configuration to maintain low-power smart home networks, such as Zigbee, so you can use Alexa to control supported devices the way you want
Note: If you purchased your eero subscription through Amazon.com (or an Amazon country site) and unlink your Amazon account from your eero network, you will lose access to the eero subscription.
Why are my credentials synced?
Syncing wifi and Thread credentials helps you more easily add wifi and Thread devices to your eero network using Amazon’s Frustration-Free Setup and Matter Simple Setup technology. Syncing credentials helps eero and supported Amazon products, like supported Echo devices, merge into a single, shared Thread mesh network to help improve range and reliability. See What is Thread? for more general information about Thread networking.
Can I disable credential syncing?
Credential syncing can be disabled in the eero mobile App.
- Open the eero App, and tap Settings
- Tap Advanced networking
- Under Integrations, tap Amazon Connected Home
- Under Easy device setup, tap Frustration-Free Setup and toggle off
To delete credentials currently being stored with Amazon, visit Amazon’s Manage Your Content and Devices.
You must perform both of these actions if you wish to delete stored credentials and stop future credential sharing.
We value your trust and work hard to protect your privacy. As a reminder, eero does not track where you go on the internet. Learn more about our commitment to your privacy.