Contents:

1. Installation Instructions
2. Port Capabilities
3. System Startup LED Status
4. Port LED Status
5. Frustration Free Setup
6. Replacing an existing network

This article is intended to help you set up your new eero PoE Gateway! If you need instructions for installing your eero PoE 6 please check this article 

 Installation Instructions

The eero PoE Gateway can be installed in any cool, dry area. Use the included power adapter to power your PoE  Gateway. If you would like to install your Gateway on a rack, we recommend using the Amazon eero 1U Rack Shelf for eero PoE Gateway which has been specially designed for easy installation.

What’s in the box:

• (1) eero PoE Gateway
• (1) 140W USB-C power adapter

What you’ll need:

• eero iOS app or Android app
• Minimum iOS version 15.0 and minimum Android OS version 9.0
• eero PoE Gateway
  • For wireless capabilities you may add an eero PoE6 to the network.
• Mobile device with a data connection (If you don't have access to a data connection, see our workaround instructions here.)
• Internet service provided into your home
• Cable or DSL modem (if required)

 

Recommended network topology

Port Capabilities:

The eero PoE Gateway is capable of powering up to 7 eero PoE6 access points.

The eero PoE Gateway has eight PoE Capable 2.5GbE ports and two 10 GbE ports.

*Note the eero PoE Gateway only supports wired clients and does not have wireless capability. You can add the eero PoE6 to enable WiFi for your network.

 

Below is a list of the LED Status lights and what each color represents.  The System LED is directly under the eero logo, and each port has their own separate LED indicators.

System Startup LED Status:

 

State	LED Behavior
No power or Disabled	⬤ No Light
Online	⬤ Solid White
Connecting	⬤ Blinking White
Ready for Setup	⬤ Solid Blue
Bluetooth Pairing	⬤ Blinking Blue
Identifying Zigbee Devices	⬤ Blinking Aqua
Device Identified	⬤ Solid Green
Performing Software Update	⬤ Blinking Green
Power Supply Problem	⬤ Yellow/Orange Light
Offline	⬤ Solid Red
Resetting	⬤ Blinking Red

 

Port LED Status:

Please refer to the following chart for the port LED status indicators.

2.5 GbE Ports LEDs:

 

10 GbE Ports LEDs:

 

Time to start the frustration free setup

The eero PoE Gateway has the same setup procedure in the eero application as the rest of our eeros to help ensure a frustration free set up. 

What you will need:

• Internet connection from your ISP  
• Modem or ONT from your ISP.
  • Don't know what a modem is? Unsure if you have one? Find out here.
• Mobile device with a data connection (If you don't have access to a data connection, see our workaround instructions here.)

• eero iOS app or Android app
• Minimum iOS version 14.0 and minimum Android OS version 7.0

 

Here’s how to get started getting your eero network online:

STEP 1: Download the eero app for iOS or Android:

Download the free eero app – you can find it on the Apple App Store or Google Play Store. eero supports both iOS and Android (check here for details on the versions we support). 

You will not be able to set up your system on a web browser.

STEP 2: Create an eero account or Log In with your Amazon Account

To begin setting up your new eero network, you will need to log into the eero App. You can either Log In using your Amazon Account information, or you can make an eero account using your  phone number and email address. By default, we’ll send a verification code to your phone number Enter this code on the verification screen of the app to create your account.

STEP 3: Set up your eero PoE Gateway

Your PoE Gateway is the primary eero needed to create your network. The eero app will guide you through setting up your PoE gateway eero in three easy steps:

1. First, unplug your old modem and router from power. If you have other wireless equipment connected to your modem, please unplug it as well.
2. Connect your PoE Gateway eero to your modem using an ethernet cable.
3. Plug your PoE Gateway eero device into an available power outlet, then reconnect your modem to power. Your eero device’s status light will start flashing white. For placement tips, including DO's and DON'Ts, visit here.

STEP 4: Create your eero network

Now that you have both your modem and PoE Gateway eero plugged in, it’s time to create your eero network.

After tapping Next, the eero app will begin to look for your new eero. You will notice that your PoE gateway eero's LED will begin to flash blue and then turn solid blue once found. Once your eero has been detected, you will be prompted to select a location name for your eero (this is how you will identify each eero on your network).

• If prompted, you may need to enter your eero’s serial number, which is located on a sticker attached to the bottom of your eero. Just look for a barcode with the letters SN on it – it’s small, but it’s there.

Once you've selected a location for your eero, you will enter your network name (SSID) and network password. This is how devices will join your network.

Tips: 

• If you’re replacing an existing router, an easy option for choosing a network name (SSID) and password is to simply reuse your current SSID and password. This way, you won’t have to reconnect devices that were previously on the network.
• Keep in mind that running two networks with the same SSID can be problematic. If you have a modem/router combo device, as mentioned above, we strongly encourage you to enable bridge mode on the modem/router so that your devices do not accidentally join the wrong network. Need help? Give us a call and we’ll walk you through it.

Tap Next and your eero network will complete setup!

STEP 5: Add eeros to your network

Once you’ve set up your PoE gateway, your new network has been created and you can begin adding additional eeros to extend your network. You can add any eero device to your existing network such as the eero PoE6

When adding eeros to your network, please keep in mind the following placement tips: 

1. Place your eero device centrally. If you have a dead spot, try to place your new eero device between the dead spot and another eero device to ensure a strong connection
   1. At least one eero should be hardwired to the eero PoE Gateway
2. Make sure it is Out in the open: eeros communicate best when they’re not closed in – try not to place your eero(s) inside a media console or cabinet, behind or underneath any large furniture.
3. Place it Away from large electronics: Avoid placing your eero device in front, on top, or under any electronics or appliances as metal objects can block wifi signals. 

 

eeros can be added wirelessly or by Ethernet backhaul, while eero Beacons and eero Extenders can only be added wirelessly. If you need help with placement, we’ve got lots of tips here. It’s a great idea to familiarize yourself with these tips before getting started so that you can optimize placement throughout your home from the get-go.

Step 6: Connect devices to your eero network

One final (and important) step is to remember to connect all of your devices to your new eero network. To do this, simply find your eero network on your device, enter the network password that you’ve created, and get connected. If you’re using the same network name (SSID) and password as your previous router, your devices should automatically reconnect. However, you may need to toggle WiFi on these devices or power cycle for them to recognize the new eero network.

If you experience any trouble connecting specific devices to your new eero network, try:

• Disconnecting and reconnecting WiFi on the device.
• Rebooting the device and then reconnecting to the network once it powers back on.

If you have any questions, don’t hesitate to reach out. We’re here to help.

 

Replacing an existing network

To replace an existing network, open the eero App and tap the blue plus sign located on the top right corner of the home screen, then select “Add or Replace eero Devices.” It’s recommended to start with replacing non-gateway nodes first, simply follow in-app instructions replacing each node. Once all non-gateway nodes have been replaced, proceed to replace the Gateway eero.

 

When replacing the Gateway eero, we recommended unplugging your modem from power for 2 minutes to prevent potential issues with obtaining an IP address. Additionally, make sure the Gateway eero is plugged directly into your ISP connection, do not place a switch between the Gateway and the Modem or ONT, even if planning to use the network in bridge mode.