Amazon Account Linking - What is shared?

Linking your eero network to your Amazon account (which can you do by linking your eero account and Amazon account, or by using your Amazon credentials to login in to the eero app (also called Amazon Login)) makes interacting with your network and smart devices even easier by supporting features like eero Built-in, Amazon Frustration-Free Setup and Zigbee Smart Home Hub.

eero and Amazon may use information from your accounts to support features that require account linking, and as otherwise described in eero’s Privacy Notice and Amazon’s Privacy Notice. You can unlink your account any time in the eero app under the Discover tab (although if you want to stop using Amazon Login, you will need to delete your current eero account and create a new one).

Here is an example of what may be shared between eero and Amazon to support features that require account linking:

  • The name and email address associated with your Amazon account, for uses consistent with eero and Amazon’s privacy notices
  • Wifi network name(s), wifi password(s), Thread network identifiers, Thread network password(s) and key(s) for fast device onboarding* 
  • Current and recently connected device information, such as device nicknames and types, for easy Alexa voice control of supported devices and to enable eero Built-In**
  • Configuration to maintain low-power smart home networks, such as Zigbee, so you can use Alexa to control supported devices the way you want

*eero will soon support Thread credential syncing with Amazon. Syncing Thread credentials will help customers more easily add Thread devices to their network using Amazon’s upcoming Matter Simple Setup technology. Syncing of credentials will also help eero and supported Amazon products merge into a single, shared Thread mesh network to help improve range and reliability. See What is Thread? for more general information about Thread networking. 

**eero Built-in is a new eero feature launching Fall 2022 to compatible Echo devices. See What is eero Built-In for more information. Rest assured eero software doesn't track your internet browsing activity - whether that is eero software on our devices, or eero software on devices running eero Built-in.

Credential syncing can always be disabled in the Amazon Connected Home>Frustration Free Setup area in the eero mobile app. To delete credentials currently being stored with Amazon, you can do so by visiting Amazon’s Manage Your Content and Devices, under the “Preferences” tab. You must perform both of these actions if you wish to both delete stored credentials and stop future credential sharing. We value your trust and work hard to protect your privacy. As a reminder, eero does not track where you go on the internet. Learn more about our commitment to your privacy

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