The eero App is your primary resource for configuring, adjusting, and monitoring your eero network. The eero App uses a verification code system—no username or password needed. Alternatively, you can log in with your Amazon account credentials and gain access to Amazon Connected Home features.
What credentials do I need?
When you set up your eero network, you verified either a phone number or an email address. We recommend verifying both so you can still access your account if you lose access to one. You only need one verified credential to access your account, but having both gives you a backup.
Where can I see my information in the app?
You can find your account information by opening the Settings tab and tapping on Account Settings.
If your phone number or email address isn't verified, you'll see a message prompting you to verify. Tap the unverified field to send a verification code. When you’ve received the verification code, enter it into the field, tap Next, and you’re all set!
Note: Make sure your information is accurate before sending the code.
What if I don't receive my verification code?
Verification codes may take 1-2 minutes to arrive, depending on your cell provider or email domain host. If you don't receive a code right away, ensure your device has a strong wifi or mobile data signal and tap the Resend verification code button.
Note: Five unsuccessful attempts may result in your account being locked for security purposes. Contact eero support if this happens.