Troubleshooting & Support
General
- April 2019 Security Update
- Help! I'm having trouble with my eeros
- Troubleshooting your eero or modem connection
- Help! I'm having trouble adding an additional eero to my network
- Can I replace my 1st-generation eero with a 2nd-generation eero?
- I can't set up my gateway eero
App Troubleshooting
- Help! I'm having trouble with my eero app
- Why is a data connection necessary for setting up my eero network?
- How do I check my eero OS software version?
- I’m experiencing slow performance on my entire eero network
- How do I access my eero network if I get a new phone?
- How do I reboot my eero or network from the app?
Advanced setup
- How do I disable the WiFi on my existing router?
- Can I set my eeros to use the 2.4 or 5 GHz frequency?
- Setting up eero with AT&T U-verse
- Setting up eero with Verizon Fios
- How do I bridge my eeros?
- What advanced features do I lose access to if I put my eeros into bridge mode?
Interoperability
- I have an Arris SB6183 modem and I’m experiencing issues with my eero network.
- My Xbox says my NAT is “Strict” or “Moderate” and won’t let me join online games. How do I fix this?
- My Sonos system isn’t working properly. How do I fix this?
- I'm having trouble connecting my Windows device to my eero network