Troubleshooting & Support
General
- HomeKit FAQ's
- I'm Having Trouble Connecting a Device to my eero 6 or eero Pro 6 Network
- How Do I Temporarily Hide the 5GHz Band on My eero Network?
- Does eero support devices that use MAC Address Randomization?
- How Do I Change Which eero is My Gateway?
- Why Doesn't My Device Connect to the Closest eero
App Troubleshooting
- Block / Allow Websites
- Help! I'm having trouble with my eero app
- Why is a data connection necessary for setting up my eero network?
- How do I check my eero OS software version?
- I’m experiencing slow performance on my entire eero network
- How do I access my eero network if I get a new phone?
Advanced setup
- How do I disable the WiFi on my existing router?
- Can I set my eeros to use the 2.4 or 5 GHz frequency?
- Setting up eero with AT&T U-verse
- Setting up eero with Verizon Fios
- How do I bridge my eeros?
- What advanced features do I lose access to if I put my eeros into bridge mode?