Troubleshooting & Support
General
- HomeKit FAQ's
- How Do I Temporarily Hide the 5GHz Band on My eero Network?
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- Does eero support devices that use MAC Address Randomization?
- PH
- Amazon Account Linking - What is shared?
App Troubleshooting
- PH
- Help! I'm having trouble with my eero app
- Why is a data connection necessary for setting up my eero network?
- How do I check my eero OS software version?
- I’m experiencing slow performance on my entire eero network
- How do I access my eero network if I get a new phone?
Advanced setup
- How do I disable the WiFi on my existing router?
- Can I set my eeros to use the 2.4 or 5 GHz frequency?
- Setting up eero with AT&T U-verse
- Setting up eero with Verizon Fios
- How do I bridge my eeros?
- What advanced features do I lose access to if I put my eeros into bridge mode?
Interoperability
- I have an Arris SB6183 modem and I’m experiencing issues with my eero network.
- My Xbox says my NAT is “Strict” or “Moderate” and won’t let me join online games. How do I fix this?
- My Sonos system isn’t working properly. How do I fix this?
- I'm having trouble connecting my Windows device to my eero network