Troubleshooting & Support

General

• Can I replace my 1st-generation eero with a 2nd-generation eero?
• Help! I'm having trouble with my eeros
• Troubleshooting your eero or modem connection
• Help! I'm having trouble adding an additional eero to my network
• I can't set up my gateway eero
• What is the network health check feature?

See all 10 articles

App Troubleshooting

• Help! I'm having trouble with my eero app
• Why is a data connection necessary for setting up my eero network?
• How do I check my eero OS software version?
• I’m experiencing slow performance on my entire eero network
• I’m experiencing slow performance in one area of my home

Advanced setup

• Setting up eero with AT&T U-verse
• Setting up eero with Verizon Fios
• How do I bridge my eeros?
• What advanced features do I lose access to if I put my eeros into bridge mode?
• How do I unbridge my eeros?
• Who is my ISP? How do I contact them?

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Interoperability

• I have an Arris SB6183 modem and I’m experiencing issues with my eero network.
• My Xbox says my NAT is “Strict” or “Moderate” and won’t let me join online games. How do I fix this?
• I have a TP Link TC-7610 modem and I’m experiencing issues with my eero network
• My Sonos system isn’t working properly. How do I fix this?
• I'm having trouble connecting my Windows device to my eero network

LED status

• My eero’s LED is red. Why did this happen and how can I fix it?
• What do the colors of the LED light on my eero mean?
• Why don’t the colors of my eeros in the app match the eero LEDs?